Terms of Service

By commissioning Meringue Monsters, you agree to the following Terms of Service. Please read them carefully before placing an order. These terms are in place to ensure a positive experience for both parties.

Payment

Once a quote has been issued and a commission has been confirmed, a non-refundable deposit of 30% is required before any work begins. The remaining balance must be paid within 30 days.

Full payment, including shipping fees, must be received before your item is shipped.

Accepted payment methods include Bank Transfer and PayPal.

International customers are responsible for all customs duties, taxes, and import fees.

Production Time 

All costume parts are handmade and made to order. Production time is a minimum of one month to an estimated maximum of six months, depending on the type of commission and our current queue.

Commissioners may request a preferred completion date in the quote form. While we will do our best to follow this guidance, completion by a specific date cannot be guaranteed. Please order well in advance for conventions, events, or deadlines.

Production timelines are estimates. Delays due to illness, supply shortages, shipping delays, or other circumstances beyond our control may occur and do not constitute grounds for a refund.

Measurements 

The client is responsible for providing accurate and complete measurements when required, including for headbases and feetpaws. Fit is based solely on the measurements provided, and we cannot be held responsible for fit issues resulting from incorrect or incomplete information.

Progress Updates and Revisions

Clients will receive regular progress updates throughout the creation process and may request minor changes before the project reaches its final stage.

Once the commission is finalised, no major changes can be made.

Cancellations and Refunds

The 30% deposit is strictly non-refundable.

If the client chooses to cancel the commission for any reason once started the deposit will not be returned and any parts that have been started are not eligible for a refund

Shipping 

All items are shipped only after full payment has been received.

Once a package has been shipped, we take no responsibility for loss or damage after it transfers to the commissioner. 

Care and Responsibility

We are not responsible for damage caused by:

• Improper use or storage

• Normal wear and tear

• Modifications or repairs done by the commissioner or a third party

• Failure to follow the provided care instructions
  
  

Wearing a fursuit may cause heat exhaustion, heat stroke or dehydration. Commissioners are responsible for safe use, including taking breaks and staying hydrated.

Artistic Rights and Promotion

All premade designs will become the property of the buyer who is free to rename or alter the characters design. 

We reserve the right to display finished commissions and progress photos for portfolio and social media purposes.

Chargebacks and Disputes

Initiating a chargeback or payment dispute without first contacting us will be considered a breach of the Terms of Service. 

In the event of a dispute, all documentation including progress updates, messages, and this Terms of Service, will be submitted to the payment processor.

Communication

Good communication helps ensure your commission progresses smoothly. Extended periods of non-response to alterations or approvals may result in delays or a temporary pause in work until communication continues.

Age Requirement

Clients must be 18 years of age or older to commission any item from Meringue Monsters.

Allergens and Studio Environment

Our items are made in a home environment where pets and smoke are present. While cats and smoking are kept outside of the studio during commission work, we can’t guarantee that finished pieces will be completely free of pet hair or other allergens.

If you have allergies or sensitivities, please keep this in mind before commissioning. Fursuits will be disinfected with fursuit spray before shipping, if a commissioner has any allergies regarding essential oils, please let us know.