By commissioning Meringue Monsters, you agree to the following Terms of Service. Please read them carefully before placing a commission. These terms are in place to ensure a positive experience for both sides.

Payment

Once a quote has been issued and a commission has been confirmed, a non-refundable deposit of 30% (increases for small parts) is required before any work begins. The remaining balance must be paid within 30 days unless a payment plan is agreed upon.

Full payment, including shipping fees, must be received before your item is shipped.

Accepted payment methods include Bank Transfer and Revolut. Ask about other payment methods.

We do not accept PayPal at this time. 

 International customers are responsible for all customs duties, taxes, and import fees.

Commission Agreement Form

The client agrees to sign a commsission agreement form before paying the deposit, stating that they intend to pay the commissioner the remaining cost within an intended period. The Artist will also sign the agreement, stating they will provide the commission in good quality in the intended time frame, both not including unforeseen circumstances.

Production Time 

All costume parts are handmade and made to order. Production time is a minimum of one month to an estimated maximum of six months, depending on the type of commission and our current queue.

Commissioners may request a preferred completion date in the quote form or in discussion. While we will do our best to follow this guidance, completion by a specific date cannot be guaranteed. Please order well in advance for conventions, events, or deadlines.

Production timelines are estimates. Delays due to illness, supply shortages, shipping delays, or other circumstances beyond our control may occur and may not constitute grounds for a refund.

 A Rush Fee is available at an extra cost, increasing depending on the size and complexity of the commission. 

Measurements 

The client is responsible for providing accurate and complete measurements when required, including for headbases and feetpaws. Fit is based solely on the measurements provided, and we cannot be held responsible for fit issues resulting from incorrect or incomplete information.

Progress Updates and Revisions

Clients will receive regular progress updates throughout the creation process and may request minor changes before the project reaches its final stage.

Once the commission is finalised, no major changes can be made.

Cancellations and Refunds

Cancellations and refunds are usually accepted; however, the 30% deposit is strictly non-refundable.

If the client chooses to cancel the commission for any reason once started, the deposit will not be returned and any parts that have been started are not eligible for a refund.

Shipping Policy

All items are shipped only after full payment, including the shipping fee, has been received.

The shipping fee can only be calculated and sent at the end of your commission once it is packed and weighed.

All fursuit parts will arrive carefully packed in waterproof or waterproofed packaging. Every order includes a care sheet and a goodie bag!

Once a package has been shipped, we're not responsible for loss or damage after it transfers to the courier. 

Small Parts

If the deposit for a small parts commission is not enough to cover the materials for the part, it will be raised to at least the materials cost or the full commission price. This will depend on your quote and the furs we have available. 

Care and Responsibility

We are not responsible for damage caused by:

• Improper use or storage

• Normal wear and tear

• Modifications or repairs done by the commissioner or a third party

• Failure to follow the provided care instructions
  
  

Wearing a fursuit may cause heat exhaustion, heat stroke or dehydration. Commissioners are responsible for safe use, including taking breaks and staying hydrated.

Repairs and Refurbs

All parts and items commissioned and bought from Meringue Monsters are eligible for free minor repairs for 2 years after purchase; larger repairs may incur charges for materials and labour. 

Due to the nature of refurbishments, please contact us directly for a quote.

Artistic Rights and Promotion

All premade designs will become the property of the buyer who is free to rename or alter the characters design. 

We reserve the right to display finished commissions and progress photos for portfolio and social media purposes.

Chargebacks and Disputes

Initiating a chargeback or payment dispute without first contacting us will be considered a breach of the Terms of Service. 

In the event of a dispute, all documentation including progress updates, messages, and this Terms of Service, will be submitted to the payment processor.

Communication

Good communication helps ensure your commission progresses smoothly. Extended periods of non-response to alterations or approvals may result in delays or a temporary pause in work until communication continues.

Age Requirement

Clients must be 18 years of age or older to commission any custom item from Meringue Monsters, or be 16+ with parent/guardians permission.

Allergens and Studio Environment

Our items are made in a home studio environment where pets and smoke are present. While our cats and smoke are used and kept outside of the studio, we can’t guarantee that finished pieces will be completely free of pet hair or other allergens.

If you have allergies or sensitivities, please keep this in mind before commissioning. Fursuits and parts will be thoroughly disinfected with our fursuit spray before shipping, if a commissioner has any allergies regarding essential oils, please let us know. 

Artificial Intelligence

AI will never be used in the fursuit designing or making process. Any Reference sheets or moodboards generated by AI submitted by the client for a quote will be denied and blacklisted from future commissions.

Ghosting after Completion

If a client is to ghost communication with Meringue Monsters for more than 1 month (30 days) after completion or shipping preparation, the design of the fursuit part (s) will be fully modified and sold as a premade item. The client will be partially refunded.

Artistic Liberty

A 20% discount is applied to the cost of the fursuit, not including the shipping cost.

Clients can submit their ideas in mediums such as, but not limited to, text descriptions, human made mood boards, existing themes and aesthetics.